Privacy Policy

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically collected information as “Device Information”.

We collect Device Information using the following technologies:

– “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

– “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

– “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.

Additionally we may collect the following:

Name, phone number, email, date of birth, address, a utility bill to confirm your address, SSN/EIN, corporate documents for institutions and approximate yearly income.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Purchase Information.
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If a customer chooses to pay for their products via PayPal, you may see their privacy statement here: https://www.paypal.com/us/webapps/mpp/ua/privacy-full

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for transfers, and providing you with invoices and/or order confirmations) of platforms that we provide in the field of accounting. Credit cards that are used for payment go through Stripe but the credit card information is not stored.

Additionally, we use this Order Information to:

• Communicate with you;
• Screen our orders for potential risk or fraud;
• Email marketing; and
• When in line with the preferences you have shared with us, potentially provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
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When you make a purchase via our platform you do not automatically receive marketing emails from us. If you wish to receive follow emails regarding offers and product updates you must check a box to receive these merchandising newsletter emails. You may opt out from these newsletters at any time.

When you sign up for our newsletters we are able to send you notifications of new product launches, special discount coupons, events hosted by us, and other information of special interest particularly related to cryptocurrencies and the blockchain.

HOW DO WE KEEP YOUR INFORMATION SAFE?

Here at Cratoflow we take your privacy very seriously. We have implemented processes and protocols of the most stringent in nature, to reduce the risk of any event that could compromise your personal information. Any customer data that we store on location in the United States is secured by encrypted data.  We restrict access to customer data on our platform by only providing access to a limited number of employees who have been vetted for their secure privacy practices. These employees act on a need to know basis in order to provide you with a satisfactory customer experience. Lastly, NONE of your data or personal information is being sold to third parties.

DO WE SHARE YOUR PERSONAL INFORMATION?

Here at Cratoflow we take your privacy very seriously. We have implemented processes and protocols of the most stringent in nature, to reduce the risk of any event that could compromise your personal information. Any customer data that we store on location in the United States is secured by encrypted data.  We restrict access to customer data on our platform by only providing access to a limited number of employees who have been vetted for their secure privacy practices. These employees act on a need to know basis in order to provide you with a satisfactory customer experience. Lastly, NONE of your data or personal information is being sold to third parties.

BEHAVIORAL ADVERTISING

We may share your Personal Information with third parties to help us use your Personal Information, as described above. We may use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here:
https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we reserve the right to share your Personal Information in compliance with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights

YOUR RIGHTS UNDER THE GENERAL DATA PROTECTION REGULATIONS

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States. Furthermore, should you desire to conduct an audit of our data retention processes either as an individual or via an authorized representative, please contact our Data Protection Officer via the contact information below.

CALIFORNIA PRIVACY RIGHTS

California’s “Shine the Light” law permits customers in California to request certain details about how certain types of their information are shared with third parties and, in some cases, affiliates, for those third parties’ and affiliates’ own direct marketing purposes. Under the law, a business should either provide California customers certain information upon request or permit California customers to opt in to, or opt out of, this type of sharing.

Cryptospace may share personal information as defined by California’s “Shine the Light” law with third parties and/or affiliates for such third parties’ and affiliates’ own direct marketing purposes. If you are a California resident and wish to obtain information about our compliance with this law, please contact our Data Protection Officer via the contact information below. Requests must include “California Privacy Rights Request” in the first line of the description and include your name, street address, city, state, and ZIP code. Please note that Cryptospace is not required to respond to requests made by means other than through the provided email address or mail address.

Furthermore, if you are a California resident, the California Consumer Protection Act, CA Civil Code Section 1798.100, was enacted to afford you rights around your data privacy. You have the right to request access to our servers to ensure that we are keeping your personal information safe. If you are a California resident you may reach out to our Data Protection Officer with any inquiries.

Any California residents under the age of eighteen (18) who have registered to use the Cryptospace Online Services and posted content or information can request that such information be removed by contacting our Data Protection Officer. Requests must state that the user personally posted such content or information and detail where the content or information is posted. We will make reasonable good faith efforts to remove the post from prospective public view.

CHANGES

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at support@cratoflow.com or by mail using the details provided below: